A High-Level Summary of the Book by Stone, Patton and Heen. Office of In most difficult conversations, there are different perceptions of the same reality. A Difficult Conversation Is Anything. You Find It Hard to Talk About. Sexuality, race, gender, politics, and religion come quickly to mind as difficult topics to. Slappy said: Difficult Conversations is a how-to self-help book on negotiating conflict in emo Douglas Stone,. Bruce Patton.,. Sheila Heen A “difficult conversation,” according to Stone et al, is “anything you find it hard to talk about”.

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Want to Read Currently Reading Read. The third technique is naming the dynamic.

Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen | : Books

Nov 18, Paulo Monteiro rated it it was amazing Shelves: Expressing emotions is risky, however. What does the issue s at hand conversatios about who you are as a person? Try to fully probe and untangle your own thoughts and feelings on a situation before entering a conversation with the other involved party.

Beyond Intractability in Context Blog Links to quality news, opinion pieces, and reports that explain the intractable conflict problem and highlight successful responses. Difficult conversations may call into question a person’s competency, their goodness, or whether they are worthy of being loved.

I think she was trying to tell me something.

Because at bottom, difficult dkfficult are about feelings. Published April 1st by Penguin Books first published April 1st You may fool yourself into thinking you can find an objective emotional space.

I cannot recommend this book enough. I’m not good at having “difficult conversations”.


This book will help anyone get a better handle on tricky interactions. Aug 08, Otis Latton rated it really liked it Shelves: Do not cross-examine the other.

Difficult Conversations

It asks tough questions, but if you take the time to dig deep and find the answers, you’ll be much more prepared for difficult conversations. This book explores what makes some conversations difficult, why people avoid having difficult conversations, and why people often manage difficult conversations poorly. Goodreads helps you keep track of books you want to read.

Feb 27, Ben Christensen added it Shelves: Sexuality, race, gender, politics, and religion come quickly to mind as difficult topics to discuss, and for many of us they are. One of these friends dismissed the book and basically said ever Probably one of the most immediately useful books I’ve read. Very well, I contradict myself. This doesn’t mean both are equally right; it just means that if you want to communicate, you’ve gotta get clear about what you’re saying and what the other person’s saying.

A free and open online seminar that takes a complexity-oriented approach to frontier-of-the-field issues related to intractable conflict. One is that it speaks in the voice of management–not What a piece of shit book.

This sounds a little hippie-woo-woo, sure, but when you think about it, what could be more obvious than the fact that emotionally-difficult conversations are difficult because of the emotions at their core. Quotes from Comment mener les It’s also a good motivation for introspection: This makes the other person aware of the behavior, and it brings out more unexpressed thought and feelings.

My boss, being a corporate minded, new-ager, pop-psychology fan, was told by other managers that if she got the workers to read this book, then problems would practically dissolve. Do you have a right to your feelings? A note like ‘btw, this stuff doesn’t work with children’ would have helped.


For those situations, problem solving is the final step. What Happened, Feelings and Identity. I can definitely see how this could be disarming. The authors stress that this is not a matter of certain techniques such as making eye contact or repeating what is heard, but of genuinely coming to learn the sfone person’s point of view and coming with the humble stance that you may not be right or completely blameless, though the authors hasten to make the point that this is not relativism but an optimal stance for understanding.

He’ll feel disappointed that he didn’t get to spend time with his friends, but he’ll know he handled the conversation skillfully and made a wise choice in the end.

So I don’t like the choice, but given the choice, I’m going to go. This book deals with all these by conversatipns a structured way of viewing, initiating and navigating difficult conversations, diffjcult with colleagues, bosses, friends, loved ones, etc. Let go of trying to control their reaction. Nevertheless, this is a worthwhile read to anybody looking to better engage in–and then navigate–the most important and necessary conversations.